Privacy Policy

Privacy Policy

Last updated: 22 September 2025

Puregarth Cleaning Services Ltd (“we”, “us”, “our”) is a small cleaning business based in Edinburgh, Scotland. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

1. Who we are

We are Puregarth Cleaning Services Ltd , located at 5 South Charlotte Street, Edinburgh, EH2 4AN.

If you have any questions about this policy or how we handle your data, please contact us at:

Email: enquiries@puregarth.co.uk

Phone: +447861217628

If you are unhappy with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk

2. Information we collect

We may collect the following personal information:

Contact details: name, address, phone number, email address.

Service information: booking details, property access instructions, cleaning preferences.

Payment information: invoices, receipts (card payments are processed securely by third-party providers; we do not store full card details).

Special requirements: health or access needs you choose to share with us (e.g. allergies, mobility requirements).

Website data: cookies and analytics to improve your browsing experience.

3. How we collect your data

We collect information directly from you when you:

book our services, request a quote, or contact us by phone, email, or online form;

make a payment or receive an invoice;

use our website (through cookies and analytics).

4. How we use your data

We use your personal information to:

provide and manage our cleaning services;

process payments and send invoices;

communicate with you about bookings and services;

comply with legal and tax obligations;

send marketing communications if you have opted in (you can unsubscribe at any time);

maintain security and prevent fraud.

We will only process your data where we have a lawful basis, such as fulfilling a contract, complying with legal obligations, or where you have given consent.

5. Sharing your data

We may share your data with trusted third parties, such as:

payment processors and booking platforms;

accountants or legal advisers;

IT and website hosting providers;

regulators or law enforcement, if required by law.

We never sell your personal data.

6. Data retention

We keep personal data only for as long as necessary:

Financial and accounting records: at least 6 years, as required by law.

Customer records: while you are a customer and for a reasonable time afterwards.

Marketing data: until you unsubscribe or withdraw consent.

When data is no longer needed, we securely delete or anonymise it.

7. Your rights

Under UK GDPR data protection law, you have the right to:

access the information we hold about you;

ask us to correct inaccurate data;

request deletion of your data (in certain circumstances);

object to or restrict how we process your data;

withdraw consent where processing is based on consent;

request a copy of your data in a portable format.

To exercise your rights, please contact us at enquiries@puregarth.co.uk

8. Security

We take appropriate measures to protect your personal data, including access controls, secure storage, and regular reviews of our data handling practices.

9. Children and vulnerable people

Our services are intended for adults. We do not knowingly collect personal data from children. If we need information about a vulnerable person to deliver services, we will handle it lawfully and securely, with appropriate consent where required.

10. Cookies and website analytics

Our website uses cookies and analytics to understand how visitors use our site and to improve our services. When you first visit, you will be asked to set your cookie preferences. You can update or withdraw your consent at any time. Please see our Cookie Policy for details.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a new “Last updated” date.

12. Contact us

If you have any questions, requests, or complaints about this policy or how we handle your data, please contact:

Data Protection Contact

Puregarth Cleaning Services Ltd

5 South Charlotte Street, Edinburgh, Scotland EH2 4AN

Email: enquiries@puregarth.co.uk